Free trial
How long is the free trial?
14 days from the moment you set up your workshop.
Do I need a credit card to start?
No. You only enter card details when you choose a paid plan.
What's included in the trial?
Everything. Every feature is available during the trial, for up to 5 people from your team.
What happens when the trial ends?
If you haven't chosen a plan, your workshop becomes read-only. Nothing is deleted: you can still view your records and download a backup, and choosing a plan unlocks everything straight away.
If I pay before the trial ends, do I lose the days I have left?
No. Any trial days left are added free to your first paid period, so your first charge is when they run out.
Plans and billing
How much does it cost?
See the pricing page. Plans are priced by team size and all include every feature. Prices are in Australian dollars and include GST.
How do I pay?
The workshop owner chooses a plan in Settings → Plan and pays by card on Stripe's secure checkout page. You can pay monthly, or annually and get 2 months free.
Can I change plan?
Yes, any time. The new plan applies straight away, and days you've already paid for become free days on it, so you never pay twice for the same days. There are no part-month charges or refunds when you switch.
What if a payment fails?
Everything keeps working for 7 days while the card is retried. If it still hasn't gone through, the workshop becomes read-only until a plan is paid for.
Who can manage billing?
Only the workshop owner can choose, change or cancel the plan.
Cancelling
How do I cancel?
The owner can cancel from Settings → Plan at any time.
What happens when I cancel?
You keep full access until the end of the period you've paid for. After that the workshop becomes read-only, and you can still download a backup.
Can I get a refund?
Switching plan carries your paid days over rather than refunding them. For anything else, contact us; your rights under the Australian Consumer Law always apply.
Your data and security
Who can see my workshop's records?
Only the active members of your workshop. Owners decide who's on the team and can remove someone's access at any time.
How is my data protected?
Every change is checked on our servers, not just in the browser, and each person can only do what their role allows. Attached photos and files are kept in private storage and opened through links that expire after a few minutes.
Can I see who changed what?
Yes. Every change is recorded with who made it and when. Each customer and enquiry shows its own history, and owners and managers can search the full audit log.
Can I get my data out?
The owner can download a full backup of the workshop's records from Settings at any time, and owners and managers can export lists to CSV.
Where is my data stored and how long is it kept?
Worqsta runs on Cloudflare, with its data in Supabase. Our privacy policy explains where data is held, how long it's kept after an account closes and your rights.