Features
Everything your workshop needs to keep customers in the loop
Every plan includes all of it. Plans differ only in how many people can use them.
Customers and their vehicles
One record per customer with their contact details, vehicles and the full history of every call, email and job. Worqsta warns you before you add the same phone number or email twice.
Calls and emails, logged in seconds
Log incoming and outgoing calls and emails as they happen, attach photos and PDFs, and start an enquiry or a follow-up from the same screen.
Enquiries from first call to done
Track each job through Open, Awaiting Customer, Awaiting Parts and Ready for Customer Contact until it's resolved, so everyone knows what's waiting on whom.
Follow-ups that actually happen
Schedule call-backs, assign them to someone on the team, reschedule or complete them. Today's follow-ups sit on the dashboard and arrive in a 7am reminder email.
Parts tracking
Record parts ordered for a customer with supplier and ETA. The enquiry moves to Awaiting Parts when they're ordered and to Ready for Customer Contact when they've all arrived.
Workshop orders
Keep stock orders separate from customer jobs: several items per supplier order, received one by one, with optional weekly, fortnightly or monthly repeats and a morning list of what to order.
Search and export
Find customers, enquiries, logged calls and emails, and parts from one search box, and export lists to CSV for Excel.
Team roles
Add your team by email as Owner, Manager or Staff. Staff get on with everyday work; cancelling, archiving and exports are kept to owners and managers.
Full audit trail
Every change is recorded with who made it, when and what changed, on each customer and enquiry. Owners and managers can search and export the whole log.
Backups you control
The workshop owner can download a full backup of the workshop's records at any time.
Private to your workshop
Your records are only visible to your own team. Every change is checked on our servers, and attached files open through short-lived private links.
Works on the shop floor
Built for phones and tablets as well as the front-desk computer, with times shown in your workshop's own time zone.